Home > FAQ

1. Why are Lady O Shoes so unique?
Our signature Lady O pressed flower shoes are uniquely made with various pressed flowers with patent pending production methods.
With Nasa-developed memory Poron® foam, foot wing arch support, and Italian soft kid leather, Lady O Shoes are comfortable without sacrificing any chic designs. To learn more about how Lady O Shoes are special, visit our About page.

2. What sizes are available in Lady O Shoes?
Lady O Shoes are available in sizes 5-12 with half sizes. Some styles are available in size 13. Please email Lady O at for special request of size 13.

3. What if your shoe is out of stock?
Please email for specific requests or pre-order.

4. How much is shipping?
Please see more details on Customer Care/Shipping. We sometimes offer free shipping. Please stay tuned with our promotion.

5. Can I ship Lady O Shoes outside the U.S?
Yes! We offer a variety of shipping options to most countries around the world. To view shipping options and charges to your location, simply begin the checkout process and rates will be displayed before any credit card information is required. There is tracking service provided. For more information, visit Customer Care/Shipping. Or email

6. What is your return & exchange policy?
Please visit the Return Information page or feel free to contact us with any questions at
7. Do I need an account to make an online purchase?
No, you may check-out without creating an account, just click the "Continue Checkout" button to continue as a guest. Accounts are helpful for those who wish to store billing information.

8. Does take telephone orders?
Yes, Lady O does take orders by phone. Please call Lady O Customer Service for assistance.

9. How do I receive web promotions or special offers?
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Cart page (found in the lower right-hand corner) and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis. To receive special offers and be notified about sales, join the Lady O mailing list here. Simply fill out the form and click the "Submit" button.

10. How can I retrieve my password?
Please go to the My Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we'll send you a temporary password to that email address.

11. How do I clean the Lady O pressed flower shoes?
Wipe the surface with a clean or lint-free cloth to remove dirt and smudges. Be careful not to scratch the surface. When there is something hard to remove on the vinyl surface, you may wipe with a clean, slightly damp cloth, and then dry thoroughly with a lint-free cloth. You do not want any moisture to remain in the vinyl surface or get into the pressed flowers through the edges and seams. For more info on caring for your Lady O Shoes, please email us at

12. How can I exchange a gift I received
If you would like to return merchandise you received as a gift that was purchased on, you may exchange the merchandise for a Lady O gift card. Please contact Lady O Customer Service at for further assistance.

13. Do Lady O Shoes come in different widths?
We only have one width now. We’ve gotten terrific feedback from customers with both wide and narrow feet. Give them a try and if they’re not the perfect fit, we have a great exchange and return policy. We appreciate any and all feedback of how the shoes fit you.

14. How tall are your heels?
Our heels are around 3.5” to 5”. Wedge is 4”. We also offer 1.5-2”Wedgie and flat. Please email with your suggestion.

15. What are your business hours?
We are available for questions M-F 10am-6pm PST. All emails/calls/orders will be responded to within 1-3 business days. All questions are responded to in the order of receipt. For expedited shipments and emergencies, you may contact with headline Urgent and we will try and accommodate your request as quickly as possible or all: 408-702-8251

16. Are your shoes really comfortable?
We did many times of fitting to ensure the perfect fit for your feet.
Heels we chose are well balanced and stable, slender and look feminine.
The Nasa-developed Poron® memory foam is shock-absorbing which absorbs high-impact movement. The material "bounces" back like a Tempurpedic bed, it retains "like-new" softness and flexibility. More shock absorption means less impact to feet and joints, whereas cushioning foam deflates with the weight of your foot. A breathable layer to help feet stay dry and cool. PORON urethane materials form permeable layers that draw water vapor and perspiration away.

The wing arch support increases the maximum comfort level for your feet.
However, comfort levels and duration vary with each Lady O shoe. As with all shoe companies, all styles vary in both fit and comfort.

17. What kind of girls wears Lady O?
Lady O Shoes are for fashionistas and shoe lovers. They love color, nature, flower and they love artisan pieces and one-of-a-kind looks with their individuality and personality. They are sassy, sexy, playful and confident!

Keep up to date with new arrivals & latest looks:
Connect With Us